Frequently Asked Questions

IQOS is a better alternative to traditional cigarettes for adult smokers who would otherwise continue to smoke and want to experience real tobacco taste without many of the inconveniences of cigarettes, such as ash or smoke. It is not for people who have quit smoking or have never smoked. IQOS is Philip Morris International’s most advanced smoke-free product that uses sophisticated electronics to heat tobacco instead of burning it to release nicotine containing tobacco vapor. IQOS and TEREA tobacco sticks are only for use by adults. Please refer to Important Information for details.

Important information: IQOS is not risk-free

You can purchase IQOS in Bahrain at IQOS Selling Stores.
Click here to find the stores near you.

IQOS is available in the following countries : Andorra, Albania, Armenia, Austria, Bahrain, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Canada, Colombia, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Dominican Republic, France, Germany, Greece, Guatemala, Hungary, Italy, Japan, Kazakhstan, Korea, Kuwait, La Réunion, Latvia, Lithuania, Malaysia, Mexico, Moldova, Monaco, the Netherlands, New Zealand, Palestine, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Ukraine, the Kingdom of Saudi Arabia, the United Arab Emirates, the United Kingdom, the U.S., and in some Duty Free shops.

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IQOS ILUMA i is designed to work in a wide range of temperatures, but TEREA tobacco stick tastes best when the device is used between 0°C and 50°C.

In case you have any problems with your IQOS device, you can contact the IQOS Care Team on Facebook and they will assist you with the most suitable solution.

You can contact the IQOS Care Team on IQOS page on Facebook, or write us at contact.bh@iqos.com.

Wipe the outside of the Charger, the Holder and the associated accessories with a wipe containing 62–71% isopropanol.

Dispose of the used wipes in a bin.

Next, thoroughly clean the inside area of the Holder surrounding the blade and the whole cap with the dedicated IQOS Cleaning Tool and IQOS Cleaning Sticks. Dispose the used sticks in the bin.

You can find an entire range of IQOS accessories available at IQOS Selling Stores.
Find those nearest to you here.

IQOS has been designed to work exclusively with TEREA tobacco sticks, and vice versa.

It is only by using both together that you can take full advantage that the system provides and have been proven by PMI science.

All Philip Morris International studies are based on the use of IQOS with TEREA tobacco sticks.

No. While switching completely to IQOS is a better choice than continuing to smoke cigarettes, IQOS is not risk-free and delivers nicotine, which is addictive. The best option is to quit tobacco and nicotine use altogether.

IQOS is a better alternative to cigarettes because it heats tobacco instead of burning it. It provides real tobacco taste without fire, ash or cigarette smoke, and less smell than cigarettes.
IQOS is less likely to bother those around you and leaves less lingering smell on hands, hair and clothes than cigarettes.

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapor that is what you see when using IQOS. 

No. IQOS is not a smoking cessation device or intended as a device to quit smoking.  

If you are concerned about the health effects of smoking, your best option is to quit tobacco use altogether.

Nicotine is addictive. However, it is not the main cause of smoking related diseases. IQOS delivers nicotine in a comparable way to cigarettes. PMI’s clinical studies show that the amount and rate of nicotine absorbed when using one TEREA stick with IQOS is comparable to that of smoking one cigarette.

PMI uses PMI Financials or estimates, IQOS user panels and PMI Market Research. The number of total users PMI reports refers to IQOS users for whom PMI HeatSticks represent at least 5% of their daily tobacco consumption over the past 7 days, while the number of people PMI estimates have completely quit cigarette smoking refers to IQOS users who have completely quit cigarettes and for whom PMI HeatSticks represent at least 70% of their past 7-day heated tobacco consumption.

It is a cigarette independently designed by the University of Kentucky in the US for scientific research purposes. It is a comparator commonly used in tobacco research, which allows the data of a given study to be compared to that of another study. 3R4F research cigarettes are not commercially available to consumers.

Follow this quick guide and get ready to use your IQOS 3 DUO.
 

TURNING ON
To turn the IQOS 3 DUO Pocket Charger on or off, press the button at the top for 4 seconds.

BATTERY LEVEL

IQOS 3 DUO Holder
Tap the button and check the small status lights to see the battery level. No lights tells you it’s time to recharge the Holder.

IQOS 3 DUO Pocket Charger
Tap the button at the top to check the battery level. If the lights’ status is low, plug the charger into a power outlet using the original IQOS Power Adaptor and Cable.
  

HOW TO USE
To use your IQOS 3 DUO, gently insert a HEETS stick into the Holder. Don’t twist it. If you do, you risk breaking the blade. After you’ve inserted the HEETS stick, press and hold the Holder Button. You’ll feel a vibration and the lights will pulse slowly. That means that the Holder is getting ready. When you feel two vibrations and the status light is steadily on, it means you’re good to go.
   

If you feel two vibrations again, your IQOS time is nearly up. Slide the IQOS 3 DUO Holder open, remove the HEETS stick, and slide it back to close the Holder. Tap the Holder Button to see the device’s status. Remember: one light means there’s one use remaining. You can use IQOS again or place the Holder back in the Pocket Charger.
   

While the IQOS 3 DUO Holder is in the Pocket Charger, watch the small lights on top of the Pocket Charger. When they’re blinking, it means that the Holder is charging. When both rounded lights are on, it means that the Holder is fully charged. 

Make sure your IQOS 3 DUO is always ready when you want to use it.

IQOS 3 DUO HOLDER
First check the small status lights on your IQOS 3 DUO Holder to see the battery level by pressing the button. 2 lights means it is fully charged and you can use it twice. 1 light means 1 use. No lights tells you it’s time to recharge the Holder.

To recharge the Holder, insert it in the IQOS 3 DUO Pocket Charger. After inserting the Holder in the Pocket Charger, the small lights at the top of the Pocket Charger will start blinking, which means that the Holder is charging.
Once the two rounded lights stop blinking, you can take the Holder out.

IQOS 3 DUO POCKET CHARGER
Tap the IQOS 3 DUO Pocket Charger button at the top to check the battery level.
4 bars show a full charge. One bar flashing means it’s time to plug the Pocket Charger it into a power outlet using the original IQOS Power Adaptor and Cable. 
The IQOS 3 DUO Pocket Charger will need to be charged every 20 uses and takes 2 hours for a full charge.

Cleaning your IQOS 3 DUO is simple.

Use the IQOS Cleaning Tool and just follow these 3 steps:

Slide the cap from the Holder after waiting for it to cool down for at least 30 seconds since the last use.
Tap out any loose tobacco from the Holder.

Carefully insert the IQOS Cleaning Tool inside the Holder until the end and gently twist 2-3 times without applying any pressure. Remove the cleaning tool from the Holder and tap it once more to remove any remaining loose tobacco.
After every 20 sessions, use the IQOS cleaning sticks to further clean the Holder. Simply clean with them the bottom of the Holder’s inside, gently and without touching the blade.
Don’t forget to also clean the inside of the cap from top to bottom.

Clean your IQOS 3 DUO every day for an optimal taste experience.

Learn how you can quickly reset your IQOS 3 DUO in 2 simple steps:

• Make sure the IQOS 3 DUO Holder is inside the Pocket Charger.
• Press and hold the button at the top of the Pocket Charger for 10 seconds until the lights blink twice and then fade out.

Gradually, the lights will turn on and off again, at which point the reset will be completed.

The IQOS 3 DUO has the fastest and most powerful Holder within the IQOS family. Inspired by the feedback of IQOS customers, it has been designed around your needs:
• It offers two consecutive uses without Holder recharging
• Faster Holder charging allows you to focus on your experience and not worry about recharge:
- At least 2min 20sec faster than charging the Holder of IQOS 2.4 Plus*
- At least 1min 40sec faster than charging the Holder of IQOS 3*
• It hosts our IQOS ProtectPlus™ System for better protection.

*provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.

To check the charge level of the IQOS 3 DUO Pocket Charger, press & release the Pocket Charger button.

The Pocket Charger status light will turn on for 3 sec to indicate the battery status:
• 4 LEDs = more than 75% charged
• 1 LED = low charge. Need to charge.

It takes approximately 120 minutes to fully charge the IQOS 3 DUO Pocket Charger from an electrical outlet. Only charge IQOS 3 DUO device using the Original IQOS Power Adaptor and USB Cable.

The IQOS 3 DUO system does not require a full charge to work, however we recommend to fully charge the device before the first usage.
If the IQOS 3 DUO Pocket Charger is fully charged, you may use the Holder up to 20 times.

You can use the IQOS Power Adaptor from the previous device versions. However, IQOS 3 DUO USB cable hosts a USB-C port.

You can check the Holder status (How many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:

To check the status on the Holder:
• Press and release the button of the Holder:
- 2 lights – ready for two uses
- 1 light – ready for one use
- No light – Holder not charged

To check the Holder status on the Pocket Charger*:
• Press and release the Pocket Charger button
- 2 lights – ready for two uses
- 1 light – ready for one use

*If an IQOS customer uses a mixed version of the IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, it can be that in some cases the firmware of IQOS 3 Pocket Charger should be upgraded in order to be able to recognize when the Holder is ready for 1 use.

IQOS 3 DUO enables you to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger.

Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use.

• If you need the second use right away, your Holder is instantly ready for it.

• If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses available again.

IQOS 3 DUO Holder vibrations are activated in the following situations:

• At the start of the heating (once you press the Holder button to start) - one vibration
• When the device is ready to be used – two vibrations
• When the experience is nearly complete (30 seconds prior the end) - two vibrations.

The FDA or Food and Drug Administration is a federal agency within the United States Department of Health and Human Services, one of the United States federal executive departments. The FDA is responsible for regulating the manufacturing, marketing, and distribution of tobacco products in the US.

After reviewing the scientific evidence on IQOS, the US FDA authorized the marketing order of IQOS, concluding that:
The IQOS system heats tobacco but does not burn it.
The absence of combustion significantly reduces the production of harmful or potentially harmful chemicals.
Switching completely to IQOS reduces your body’s exposure to harmful or potentially harmful chemicals*.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: FDA’s marketing order for the IQOS system dated July 7, 2020.

MRTP stands for Modified Risk Tobacco Product.

On July 7, 2020, the US Food and Drug Administration (FDA) authorized IQOS, along with three different HeatSticks variants, to be marketed in the US with a claim of reduced exposure to harmful chemicals. This makes IQOS the first and only tobacco heating system that has completed the Modified Risk Tobacco Product application process in the US with reduced exposure information.

The US FDA decisions came after several years of reviews of all of the scientific evidence available on IQOS. Between the opening and the closure of the scientific review, the FDA asked 86 questions related to the applications, seeking clarifications or additional data.

After reviewing the scientific evidence on IQOS, the US FDA authorized the marketing order of IQOS, concluding that:
The IQOS system heats tobacco but does not burn it.
The absence of combustion significantly reduces the production of harmful or potentially harmful chemicals.
Switching completely to IQOS reduces your body’s exposure to harmful or potentially harmful chemicals*.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: FDA’s marketing order for the IQOS system dated July 7, 2020.

The FDA, or the Food and Drug Administration, is the government agency in the United States responsible for protecting the public health. The FDA regulates a variety of consumer products, including tobacco. However, US law expressly prohibits making any claims, express or implied, that a tobacco product is “FDA approved,” as the statutory standards applicable to tobacco products are not intended to show, among other things, that a tobacco product is “safe” or “effective” (i.e., the standards applicable to drugs and medical devices) given that all tobacco products are not risk-free. Instead, the FDA authorizes (or not), the marketing of tobacco products as “modified risk tobacco products” in the US when they are intended to be sold with exposure modification or risk modification claims.

Philip Morris International submitted a set of MRTP applications for the IQOS system. After thorough reviews, the FDA issued a modified exposure order recognizing that IQOS “significantly reduces the production of harmful or potentially harmful chemicals” and that “switching completely from conventional cigarettes to the IQOS system significantly reduces your body’s exposure to harmful or potentially harmful chemicals*.

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: PMI 3-month reduced exposure studies conducted in Japan and the US in near real-world conditions. These studies measured exposure to 15 harmful chemicals, and compared the levels observed in smokers who switched to IQOS with levels measured in smokers who continued to smoke cigarettes.

The US FDA decision, authorizing IQOS to be marketed with a reduced exposure information, show that IQOS is a fundamentally different product compared to cigarettes. IQOS is a better choice for adults who would otherwise continue smoking. Unlike cigarettes, the IQOS system heats tobacco instead of burning it. This significantly reduces the production of harmful or potentially harmful chemicals compared to cigarette smoke. Furthermore, scientific studies have shown that switching completely from cigarettes to IQOS significantly reduces the body’s exposure to harmful or potentially harmful chemicals.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: PMI 3-month reduced exposure studies conducted in Japan and the US in near real-world conditions. These studies measured exposure to 15 harmful chemicals, and compared the levels observed in smokers who switched to IQOS with levels measured in smokers who continued to smoke cigarettes.

Similar to IQOS heat-not-burn system, vaping products are smoke-free alternatives to continued smoking. However, there are also important differences between the two. E-cigarettes don’t contain tobacco. Instead, they heat an e-liquid containing nicotine and flavors to produce an aerosol.
So far, no vaping product has been authorized for marketing by the US FDA.
The IQOS system is the first and only tobacco heating system that has completed the Modified Risk Tobacco Product application process in the US with reduced exposure information.
The FDA concluded that switching completely to IQOS reduces the body’s exposure to harmful or potentially harmful chemicals.*

Important information: IQOS is not risk-free. It delivers nicotine, which is addictive.

*Source: PMI 3-month reduced exposure studies conducted in Japan and the US in near real-world conditions. These studies measured exposure to 15 harmful chemicals, and compared the levels observed in smokers who switched to IQOS with levels measured in smokers who continued to smoke cigarettes.

The US FDA decision, authorizing IQOS to be marketed in the US with reduced exposure information encourages Philip Morris International to continue its mission of replacing cigarettes with science-based, smoke-free products applying its responsible marketing practices.

The marketing practices of Philip Morris International must always adhere to the following four core principles:
1) PMI only markets and sells its products to adult smokers.
2) PMI warns consumers about the health effects of its products.
3) PMI’s marketing is honest, transparent and accurate.
4) PMI respects the law.

If your IQOS is accidentally damaged, visit one of the IQOS corners to troubleshoot your device and collect your replacement device* instantly, if eligible.

• Al Jazira Zinj
• Arab Vape Juffair

Find the exact location on our store locator .
Terms and Conditions .

• We decided to change the name, as it better suits IQOS.
• ORIGINAL, because it provides the same real tobacco taste and experience.
• ORIGINAL, because it comes with the same tried-and-trusted HeatControl^TM technology with a unique ceramic blade.

• IQOS ORIGINALS ONE is a compact, easy-to-use, all-in-one device, that fits in your pocket, providing real tobacco taste for up to 20 experiences on one full charge including 3 consecutive uses.
• This simple form and iconic design contains our HeatControl technology^TM with a unique flat, wide ceramic blade incorporating platinum and gold tracks. This optimally heats the tobacco from the inside releasing real tobacco taste.
• IQOS ORIGINALS ONE is available in four vibrant colours: Scarlet, Silver, Turquoise and Slate.

• IQOS ORIGINALS DUO is the new name for IQOS 3 DUO.
• Easy to use, the IQOS ORIGINALS DUO comes in the same form as its predecessor, providing the same real tobacco taste, but with new color options and new accessories.

• Both IQOS ORIGINALS DUO and ORIGINALS ONE devices are available in four vibrant colors: Scarlet, Silver, Turquoise and Slate.
• Both devices use HeatControl technology^TM and a unique ceramic blade to optimally heat tobacco from the inside.
• This blade with platinum and gold tracks, inserts into the HEETS tobacco stick so all its wide surface touches the tobacco optimally heating it and providing cigarette like satisfaction.
• IQOS ORIGINALS ONE is a compact, lightweight easy-to-use, all-in-one device, that fits in your pocket offering up to 20 experiences including 3 consecutive uses on one full charge.
• IQOS ORIGINALS DUO is the new name of our IQOS 3 DUO device.
• The Pocket Charger houses our most compact lightweight Holder yet which can give up to 20 experiences including 2 consecutive uses on one full charge.
• And you have hundreds of customization options for IQOS ORIGINALS DUO with a range of accessories including more color options for caps, doors and sleeves
• What is more, the dual cleaning tool can help clean around the blade of your IQOS ORIGINALS device even more effectively.

• Both devices offer real tobacco taste.
• Both devices use HeatControl technology^TM and a unique ceramic blade to optimally heat tobacco from the inside.
• The main differences are form and number of consecutive uses. IQOS ORIGINALS ONE is an all-in-one compact device that offers up to 3 consecutive uses, whereas IQOS ORIGINALS DUO features a Holder and Pocket Charger delivering up to 2 consecutive uses.
• Both devices can be customized with accessories, while IQOS ORIGINALS DUO offers an enhanced range of colored doors and caps.

• Both IQOS ORIGINALS devices contain our patented HEATCONTROL TECHNOLOGY, using our unique ceramic blade to heat the tobacco from the INSIDE.
• This blade with platinum and gold tracks, inserts into the HEETS tobacco stick so all its wide surface touches the tobacco, optimally heating it to a temperature below that of combustion. This releases a real tobacco taste, without producing, smoke, ash.

• While IQOS ILUMA and IQOS ORIGINALS use different technologies, each device heats tobacco from the INSIDE without burning it to provide real tobacco taste and cigarette-like satisfaction to adult users.
• IQOS ORIGINALS ONE is an all in one compact device that offers up to 20 experiences on one full charge including 3 consecutive uses, while IQOS ORIGINALS DUO also offers up to 20 experiences on one full charge as well as more accessories to personalize your device.

You can customize your device by choosing from our range of accessories crafted especially for each device- ORIGINALS DUO and ORIGINALS ONE.

• For your IQOS ORIGINALS ONE we offer an exclusive range of 4 new silicone sleeves, available in Slate, Turquoise and Scarlet color options.
• And for more effective cleaning, why not consider the dual cleaning tool to get into those hard-to-reach spaces around the base of your ceramic blade.
• Do remember IQOS 3 Series device accessories are also compatible with IQOS ORIGINALS DUO.

• IQOS ORIGINALS devices are designed to work exclusively with HEETS tobacco sticks. The devices’ flat, wide ceramic blade optimally heats the tobacco releasing tobacco vapor to give you cigarette-like experience.
• You can explore the HEETS range of tobacco sticks and choose those that best suit your personal taste.

The IQOS ORIGINALS device range are all available in each of four vibrant colors: Silver, Slate, Scarlet and Turquoise.

• For IQOS ORIGINALS DUO: the serial number of your device is a code that exists of fourteen characters. This code is displayed on the side of your Holder
• For IQOS ORIGINALS ONE: the serial number of your device is a code that exists of fourteen characters. This code is displayed on the the external surface of your device’s heating chamber underneath the removable cap.

We recommend fully charging your new IQOS ORIGINALS device with the Power Adaptor before using it (up to 120 mins for IQOS ORIGINALS DUO and up to 90 mins for IQOS ORIGINALS ONE). Once fully charged, press and hold the power button for 4 seconds. Then insert your HEETS stick, pre-heat (20 seconds) and once your device vibrates; you’re good to go.

To check the charge level of the IQOS ORIGINALS ONE device, briefly press and release the button on the device (for less than 1 second). The number of LEDs that illuminate correspond to the approximate charge level in the device battery where 4 LEDs indicates the battery is more than 75% charged while 1 LED illuminated indicates you need to charge your IQOS ORIGINALS device.

• For the Holder: Press and release the button to check battery charge status. Two lights illuminated indicates your Holder is ready for 2 uses; one light for 1 use and no lights means no charge. You can also check Holder status on the Pocket Charger, by inserting the Holder, the right way up, then pressing and releasing the Pocket Charger button. Two lights illuminated indicate 2 uses remain; one light indicates 1 use and, no lights mean your Holder has no charge. The Holder can be charged up to 20 times with a fully-charged Pocket Charger.
• For the Pocket Charger: To check the charge level of the Pocket Charger, press and release the Pocket Charger Button- the status light will turn ON for 3 seconds to indicate battery status where 4 LEDs indicates your Pocket Charger is more than 75% charged while 1 LED indicates the need to charge. Although, it doesn’t need a full charge to work, we recommend fully charging the Pocket Charger before your first use.

White lights on the Holder or the Pocket Charger indicate your IQOS ORIGINALS DUO device performs different operations including charging, resetting, ready to use status, fully charged status, or Pocket Charger is out of temperature range status etc. Red lights on the Holder or the Pocket Charger indicate that there is a device error including reset required, Holder malfunction, broken blade, device outside operational temperature status etc.

If the light on your IQOS ORIGINALS ONE device blinks yellow, it means the battery is depleted and you should charge it. A red blinking light indicates a device error that will require a device reset. If the light blinks white twice your IQOS ORIGINALS ONE is outside of its operating temperature and returning it to its normal operating temperature is required.

• If the light on your IQOS ORIGINALS ONE blinks red, please reset the device. If it blinks yellow, the battery is depleted and needs to charge. If it blinks white twice return the device to its normal operating temperature to continue using it.
• For IQOS ORIGINALS DUO, a red light blinking on the Holder indicates the Holder is discharged, there is a malfunction or a broken blade. If the bottom Pocket Charger light blinks red, you should perform a reset.

• It’s easy to check
• FOR IQOS ORIGINALS ONE:
• Make a short press (less than 1 second) on the device button and release. The number of LEDs that illuminates corresponds to the approximate charge level in the device battery where 4 LEDs indicates that the battery is more than 75% charged and 1 LED indicates you need to charge your device.
• FOR IQOS ORIGINALS DUO:
Press and release the Pocket Charger Button. The Pocket Charger Status light will turn ON for 3 seconds to indicate battery status where 4 LEDs illuminating mean it is more than 75% charged and 1 LED indicates the need to charge.

• You can check either on the Holder itself or on the Pocket Charger. In either case, you can press and release the Button (on the Holder /Pocket Charger).
• In both cases, 2 white LED lights indicates the Holder has two uses, 1 white LED light indicates one use remains and no light indicates the Holder is not charged.

• You can use the IQOS AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device. But please be careful to use the right cable if considering a cable from an older device.
• For IQOS ORIGINALS ONE, you may only use the IQOS Multi USB cable since it also hosts a USB type C port. For IQOS ORIGINALS DUO, USB cables from IQOS 2.4 /2.4+ are not compatible because they are USB A – micro-USB cables.

• You won’t need to because all IQOS ORIGINALS devices come with their own AC Power Adaptor and dedicated charging cable.
• But you can also use the AC Power Adaptor from any previous IQOS device version to charge your IQOS ORIGINALS device.
• For IQOS ORIGINALS ONE, make sure you use the USB A to USB C charging cable that comes with your device. You can also use the IQOS MULTI USB cable since it hosts a USB type C port also.
• For ORIGINALS DUO make sure you use the USB – C to USB - C Cable that comes with your device, but USB cables from IQOS 2.4 /2.4P are not compatible because they are USB A – micro-USB cables.

You should store your IQOS ORIGINALS in a dry ventilated place and keep it within its operating temperature range (0°C - 40°C). Make sure not to expose it to excessive heat or moisture. If you haven’t used your IQOS ORIGINALS for a while first ensure it is within its operating temperature range then try to charge it fully before using it.

• If you have not used your IQOS ORIGINALS device for a long period of time, first, please try to charge it first. Please, ensure there is no visible damage or humidity present before usage. In case you notice any malfunctioning during the use of the product, please stop using the device.
• When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear for up to 15 minutes, but don’t worry as this is a normal process.

If you need support while you’re away from home, our International Assistance program can help via this toll-free number: +41 21 547 8888 (charges may apply in some locations). Available exclusively for registered IQOS users, our experts can help by trouble-shooting and, if required, replacing your device while you’re abroad.

• First check to make sure there is no visible damage to your device – if there is, don’t try to charge it. Then check if any red lights are illuminated. A red light indicates a device error – if any red lights illuminate, then please follow the guidance in your user manual for error messages.
• For IQOS ORIGINALS DUO, please ensure the Holder is inserted the right way up - otherwise it won’t charge.
• Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear for up to 15 minutes. This is a normal process. If your IQOS ORIGINALS device is still not charging after this, please contact us (contact.bh@iqos.com).

• If your IQOS ORIGINALS is not performing optimally, it may be time for a cleaning. Using the dual cleaning tool cleaning can be quick and easy.
• You can start by gently removing residue from around the blade in the heating chamber as well as from inside the cap.
• We recommend cleaning your IQOS ORIGINALS device after finishing each pack of HEETS.

• With the dual cleaning tool, it’s easier than ever to clean and care for your IQOS ORIGINALS device, removing residue from those harder to reach places thanks to its innovative design. It should only take a minute to clean your IQOS ORIGINALS device. IN-DEPTH TEXT EXPLANATION FOR CLEANING IQOS ORIGINALS DEVICE
• Before you get started, make sure your device has cooled down since you last used it and your cleaning tool is in good condition.
• For IQOS ORIGINALS ONE, slide open the device cap to start cleaning the heating chamber. • For IQOS ORIGINALS DUO, remove the cap on the holder, hold it upside down and gently tap to release any loose tobacco residue.
• For either device, next, open and insert the top tool into the heating chamber without twisting, until it touches the bottom of the heating chamber, rotating 3 times before removing it (without twisting).
• If you’re cleaning the blade, switch ends on the cleaning tool, align it carefully with the heating chamber and insert.
• Make 3 elliptical movements to gently clean the blade. Tap out any loose residue.
• Optionally, you can use cleaning sticks to finish, cleaning around the bottom of the chamber without touching the blade

• You should clean your IQOS ORIGINALS device regularly, after every pack of tobacco sticks.
• Regularly cleaning helps you save the taste you like and keeps your device in optimal condition. It only takes a minute. Of course, you can clean more frequently.
• Just make sure you only use IQOS cleaning products when you are cleaning your IQOS ORIGINALS device.

• For best results removing tobacco from your IQOS ORIGINALS device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage.
• Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary.

• You should clean your IQOS ORIGINALS device regularly, after every pack of tobacco sticks to save the taste you prefer and to keep your device in optimal condition.
• For best results, let your IQOS ORIGINALS device cool down for at least 30 seconds before using the dual cleaning tool to remove residue from inside and outside the heating chamber including around the base of the ceramic blade.
• Our cleaning sticks can be an additional help cleaning either device.
• For IQOS ORIGINALS DUO you can also use the dual cleaning tool for cleaning the cap as well as the circular contacts on the Holder and on the Pocket Charger.
• Of course, you can clean more frequently if you wish to do so, but please ensure you only use IQOS cleaning tools to clean your IQOS ORIGINALS device(s) and avoid using household cleaning products.

• Updating firmware on your IQOS ORIGINALS devices is simple and just differs slightly depending on which device you are updating
• For IQOS ORIGINALS ONE, your first step is to connect the device via USB cable.
• Then if you are using Android or Desktop application, click on “Devices” tab, first check if a new firmware is version available. Click on “Upgrade firmware” and follow the instructions that appear.
• If you are upgrading the firmware in your web browser: first check in the device settings page if the firmware upgrade is available. Click on “Upgrade firmware” and follow the instructions that appear

During the firmware upgrade for your IQOS ORIGINALS device, the device goes through different stages and resets as the update progresses. This is normal.

• It’s easy to register your IQOS ORIGINALS device. Simply scan the QR code on the packaging to access the IQOS website where you can register your IQOS ORIGINALS device.
• The dialog box for the device’s serial number is automatically populated. If not, please take a picture of the label outside the packaging box to capture the serial number of your device. Then you need to fill in required information to register your device.

Your device comes with a 12 month warranty in Bahrain.

· The steps for checking battery level on your IQOS ORIGINALS device are easy to follow. They just differ slightly for each device:
• For IQOS ORIGINALS ONE press on the button in the middle of your device to show the battery level. Four LEDs illuminated indicates the battery is more than 75% charged while one LED illuminated indicates less than 25% battery charge.
• For IQOS ORIGINALS DUO, press and release the Pocket Charger Button. This turns on the status light button for 3 seconds. If 4 LEDs illuminate this indicates your device is more than 75% charged while 1 LED illuminated means your need to charge your device.

Legal age (18+) adult smokers or users of other nicotine containing products who are interested in receiving information about IQOS and who choose to register their details for the first time with IQOS receive a voucher valued at 5 BHD (the “Voucher”) once registered. The Voucher can be applied against the purchase price of their first IQOS Device (Currently applicable on one IQOS ILUMA device only) at one of the authorized IQOS selling stores where the Registration Program is available.

You can register your details in person at one of the authorized IQOS selling stores where the Registration Program is available. The list of stores are: Al Jazira Zinj , Rayan Day Mart , ArabVape Juffair , Arab Vape Seef ,and Food World Janabiyah

You are eligible to participate in the Registration Program and avail the voucher only if you are (i) an adult (+18) smoker or user of other nicotine containing products; and (ii) a resident of Bahrain, and (iii) register your details for the first time with IQOS and have no IQOS devices linked to your profile; and (iv) you are the intended recipient of the voucher.

No, the voucher is only for the adult smoker or user of other nicotine containing products who is seeking information about IQOS and who has registered their details for the first time with IQOS. The voucher cannot be transferred to another person or third-party.

The pioneering SMARTCORE INDUCTION SYSTEM™ in IQOS ILUMA i and TEREA completely reinvents the way tobacco is heated. At the heart of the new bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative metal heating element placed inside the TEREA stick and coated with stainless steel for seamless heating of the tobacco. This means your tobacco is heated from the core instead of being burned for an altogether better, cleaner and more consistent experience. Important information: IQOS ILUMA i is not risk-free.

The all-new IQOS ILUMA with TEREA takes heated tobacco to the next level. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the TEREA stick, instead of burning it, for an altogether better, cleaner experience.

There’s more. Innovative technology enhances and elevates your experience, while intuitive features and customization allow you to personalize your device. Plus, with our round-the-clock online troubleshooting tools, expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.

Do not use IQOS ILUMA™ and TEREA™ sticks with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble TEREA™ sticks. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children. Find more information on www.iqos.com For more details, please refer to the Important Information section at iqos.com.

There are 5 stylish colours available for the new IQOS ILUMA, allowing for personalization to make it truly yours; Pebble Beige, Pebble Grey, Denim Blue, Moss Green and Sunset Red.

In order to provide our IQOS ILUMA users with an elevated experience, the innovative new SMARTCORE INDUCTION SYSTEM™ technology needed to be accommodated, resulting in a slighter larger and more robust device.

Your experience will last up to 6 minutes or 14 puffs, whichever comes first.

Your IQOS ILUMA works best between 0 - 40℃, and TEREA tobacco sticks taste best when you keep them at room temperature. Here are a few storage tips:

-Keep your device away from water, direct sunlight and heat.

-Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.

-To ensure the best taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and TEREA sticks to low temperatures for a long period of time.

-Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place.

-Do not expose IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ to high humidity conditions or direct sunlight.

-Do not use SMARTCORE STICKS™ that have been exposed to excessive heat or moisture.

Additional information: In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:

a. Lower performance of the aerosol

b. Not enough energy to match the (per tobacco stick) designed usage duration (up to 6’ or 14 puffs whichever comes first).

The IQOS ILUMA PRIME is the premium flagship of the new IQOS ILUMA devices and perfect for the most discerning users, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger. IQOS ILUMA is designed to be used only with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with IQOS devices of previous generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part that can cause serious injury if swallowed. Keep out of reach of children. See important information.

IQOS ILUMA PRIME is available in 4 stylish colours; Gold, Black, Green and Taupe.

The new recommended retail selling price of the IQOS ILUMA devices are:
IQOS ILUMA Prime for 35 BHD
IQOS ILUMA for 20 BHD
IQOS ILUMA ONE for 15 BHD

Yes, this is a permanent new price, not a limited time offer. Any future price changes will be communicated separately.

No, they are the same devices

The price change has no impact on the quality of the IQOS device or its performance. IQOS devices are manufactured in world-class facilities with no compromise on quality.

In order to be more accessible to legal age users

Yes, there is absolutely no change in the customer care services that you can experience with IQOS. With our rapid replacement service, you won't have to wait too long for a new device to be delivered to you. Check terms & conditions here.

Switching on and charging your device.
Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the Holder and press the side button of the Pocket Charger.

1. Insert the TEREA stick up to the line on the filter until the Holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second

2. You can start using your device once the Holder vibrates and the lights stay fixed

3. To signal the last 30 seconds of use or that the last 2 puffs are left, the Holder will vibrate with the light(s) pulsing white

4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the Holder and disposing of them according to your local waste disposal regulations

5. Insert the Holder in the charger for recharging

IQOS ILUMA is designed to be used only with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with IQOS devices of previous generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part that can cause serious injury if swallowed. Keep out of reach of children. See important information.

To reset your device, place the Holder in the Pocket Charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET. That’s it, you’re done.

There are couple of ways you can check how many uses you have left. Either on the Holder itself or by checking the Pocket Charger with the Holder inside. Here’s how:

Checking on the Holder: Tilt the Holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.

Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use.

Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level:

• 4 WHITE lights mean the battery is fully charged

• 3 WHITE lights mean up to 75% battery life remaining

• 2 WHITE lights mean up to 50% battery life remaining

• 1 WHITE light means up to 25% battery life remaining

YELLOW blinking lights displayed on the Holder: This means the battery is depleted and the Holder needs to be recharged. It's pretty fast, IQOS ILUMA holder recharge times are:

• 1’ 50’’ for 0-1 Use*

• 3’ 25’’ for 1-2 Uses*

• 5’ 15’’ for 0-2 Uses*

*Please refer to the battery degradation section.

RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device.

WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C.

It’s quick and easy to charge your device but remember, it’s recommended to use the original power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the Pocket Charger and up to 10 minutes to fully charge the Holder for the first time after unpacking. The Holder recharge times are:

-1’ 50” for 1 use*

-3’25” for 1-2 uses*

- 5’ 15” 0-2 uses*

-and 10’ 05” for its first charge out of the box*

*Please refer to the battery degradation section.

Yes, but only with the charging cable and power adaptor designed for IQOS 3 generation.

To ease and elevate your experience, IQOS ILUMA is packed full of new advanced features.

Autostart.
Once your TEREA stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.

Checking your Holder.
This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the Holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.

Checking how much experience is left.
Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:

-3 vibrations = 75-50%

-2 = 50-25%

-1 = <25%."

If your IQOS ILUMA doesn't start on its own then please:

• Check that you’re only using TEREA sticks

• Make sure they’re being placed in the right direction in the holder

• Open the IQOS app and check if the autostart function has been accidentally deactivated

• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times

If the Holder starts on its own without a TEREA stick inserted then please follow these steps:

• Place the Holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times

The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty.

The AC Power Adaptor was removed to reduce electronic waste and carbon footprint.
If you already have one or several AC Power Adaptors from previous IQOS devices, you can continue using them.
If you are purchasing an IQOS device for the first time, you can buy the AC Power Adaptor online or at any IQOS selling store.
Alternatively, you can use a 3rd party Certified AC Power Adaptor (with the safety certification mark).
If you use a 3rd party charging cable, ensure it is designed to deliver up to 2 Ampers. Ensure it supplies 10W (5V 2A - 5 Volts 2 Ampers. Indicated on the packaging on the AC Power Adaptor itself).

Yes, 5V 3A (5 Volts 3 Ampers) can be used to charge IQOS ILUMA devices. However, the charging current will remain 5V 2A.

Yes, it can be used.

Changing your IQOS ILUMA door cover is easy. You don’t need tools because the door is conveniently held in place by firm magnets. First, a pivot opens the door of the pocket charger, then you can remove the door cover by pulling it from the sides. To fit a new door cover, align it with the pivoting door and the magnets will pull it into place.

Changing the ring is straightforward, but you’ll need to use the ring removal tool that came with your new ring. Simply fit the tool on the holder ring and turn it anti-clockwise to unlock it. Next, place the new ring onto the holder and use the tool to turn it clockwise to lock it into place. Your new IQOS ILUMA holder is now uniquely yours.

Certainly. Open the wrap fully on your device and pull it out, from the top down. Now you can easily remove it from the pocket charger. To attach your new wrap, slide the linear magnets into the same shaped recesses on the pocket charger. It’s that simple.

Holder Charging Dock

The Holder Charging Dock charges the IQOS ILUMA and IQOS ILUMA PRIME Holders. Allows for an easy access to the Holder in a stationary place. It’s easy and quick to use thanks to its magnetic connector. And it charges the Holder as fast as the Pocket Charger.

Charging Dock

The IQOS Charging Dock has an elegant and intuitive design. It charges your IQOS Pocket Charger and you can use the Holder while you wait. The IQOS Charging Dock is compatible with IQOS ILUMA and previous generation IQOS 3 DUO devices.

IQOS ILUMA ONE Charging Dock

The IQOS ILUMA ONE Charging Dock charges the device while beautifully displaying it and allowing easy access while charging. The IQOS Charging Dock is only compatible with IQOS ILUMA ONE.

Ring Sets

Switch your device’s look as often as you want with our range of textured rings. Exclusively for IQOS ILUMA PRIME and IQOS ILUMA, they're small changes that may make a big difference.

RING SET:

Sets of three different colored rings with a handy removal tool that makes it easy to swap them to match your style and mood.

RING SET:

Our premium ring set contains three rings with different finishes to suit your style. It also comes with a handy removal tool.

IQOS ILUMA PRIME Wraps

From iridescent sheens and leather-like materials to soft-touch microfibre and fabrics with multicolor effect, all our new Wraps for IQOS ILUMA PRIME come in a variety of colours and materials that feel as good as they look. Your device also has a choice of full Wraps that replace the core device wrap and offer full coverage without compromising your experience.

Door Covers

To create a look that’s truly yours, take your pick from our new range of easily interchangeable Door Covers for IQOS ILUMA. With a choice of colours, let the collection inspire you to create a device more personal to you. And our premium Door Covers are made from solid aluminum and provide a more discerning way to customize your device.

Sleeves

Cover your IQOS ILUMA with the Silicone Sleeve. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while providing an anti-slip grip for your comfort.

Cover your IQOS ILUMA with the fabric Sleeve Plus. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while allowing you to carry it easily thanks to its lanyard.

Trays

Disposal Tray for used sticks that comfortably holds 20 sticks, available in 4 vibrant colors with an improved closure and sealing system, and reducing the odor from the used sticks.

You are eligible to make use of the Trade-in Service if: (i) you are an IQOS user aged over 18 years old; (ii) your personal details and your Device are registered in the Kingdom of Bahrain (“Bahrain”) IQOS database; and (iii) your main residence is in Bahrain (iv) your Device is a complete unit which comprises of the pocket charger and holder (which are each in one part), except for IQOS 3 MULTI or IQOS Originals One which is one unit.

We recommend you to check if the device is linked to your IQOS database account prior to visiting the offline store. You may register your personal details and your Device in the database at iqos.com or by calling the customer service center 800-06756.

You are not required to possess the charging cable, original box, or other accessories complimentary to the Device to participate in Trade-in Program.

The Trade-in Service ("Service") is available at selected authorized IQOS partner stores in Bahrain. To get information about the channels where the Service is available, contact the customer service center.

We recommend you to check if the device is linked to your IQOS database account prior to visiting the offline store. You may register your personal details and your Device in the database at iqos.com or by calling the customer service center 800-06756.

Should you make use of the Trade-In Service, you are limited to a maximum of one trade-in which is to be used for the purchase of one IQOS ILUMA device.

Both functioning and broken devices can be traded-in as long as:

(i) you are an IQOS user aged over 18 years old; (ii) your personal details and your Device are registered in the Kingdom of Bahrain (“Bahrain”) IQOS database; and (iii) your main residence is in Bahrain (iv) your Device is a complete unit which comprises of the pocket charger and holder (which are each in one part), except for IQOS 3 MULTI or IQOS Originals One which is one unit.

With the exception of the following Devices that are not eligible for trade-in:

(i) Devices with damage caused by abuse or misuse, or actual, or attempted, modification or alteration of the Device, power surge;

(ii) Devices with a serial number that has been altered, defaced or removed;

(iii) Devices that have been opened, serviced, modified or altered in a manner not authorized by us or manufacturer.

No. According to the Trade-in Service terms and conditions, you will be eligible to trade in your Device and receive a trade-in value which equates to 40% of the purchase price of the IQOS ILUMA device which you intend to purchase. The trade-in value must then be used against the purchase price of the selected IQOS ILUMA device. The trade-in value cannot be used for the purchase of any other products.

IQOS ILUMA i™ is our latest innovation from IQOS ILUMA™ heating devices that heat tobacco rather than burning it with the SMARTCORE INDUCTION SYSTEM™. IQOS ILUMA i™ devices provide a clean and seamless experience with a range of advanced features. In KSA, IQOS ILUMA i currently offers 2 types of devices – IQOS ILUMA i PRIME and IQOS ILUMA i

IQOS ILUMA i PRIME™ & IQOS ILUMA i™ devices are equipped with the new Touch Screen so that you can quickly get see the information about your experience:

• pre-heating status (duration, completion)
• time left for your experience
• number of available experiences (one or two)

With IQOS ILUMA i PRIME™ & IQOS ILUMA i™ devices you will also experience such advanced features as:

• Consistent experience with up to 3 consecutive uses (only available in Performance Mode when pause is not activated).
• Pause your experience and resume it
• Flexible experience with FlexPuff feature
• Adaptable Holder battery with 2 FlexBattery modes

IQOS ILUMA i devices are designed to be used only with TEREA SMARTCORE STICK™. Please see the Important Information on iqos.com for more details.

IQOS ILUMA i PRIME™ is the new generation of IQOS ILUMA™ devices that offers a range of advanced features for a clean, seamless and more flexible experience than before.

It is equipped with the new Touch Screen so that you can quickly get see the information about your experience:

• pre-heating status (duration, completion)
• time left for your experience
• number of available experiences (one or two)

You can also experience additional new advanced features to adapt your experience to your usage:

• Have up to 3 consecutive uses (only available in Performance Mode when pause is not activated)
• Pause your experience with Pause feature
• May get 4 extra puffs with FlexPuff feature (FlexPuff activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.)
• Adaptable Holder battery with 2 FlexBattery modes IQOS ILUMA i PRIME™ is designed to be used only with TEREA SMARTCORE STICK™.

IQOS ILUMA i PRIME™ is available in 4 colours: Breeze Blue, Aspen Green, Garnet Red, Midnight Black.

IQOS ILUMA i PRIME™ is not risk free and provides nicotine, which is addictive. Only for use by adults. For more details, please refer to Important Information section at iqos.com.

IQOS ILUMA™ and IQOS ILUMA i™ devices - are both alternatives to cigarettes that heat tobacco with SMARTCORE INDUCTION SYSTEM™. IQOS ILUMA i is the next generation of IQOS ILUMA heating devices.

What’s new with IQOS ILUMA i PRIME™ & IQOS ILUMA i™?

New Touch Screen to quickly get the information about your experience:

• pre-heating status (duration, completion)
• time left for your experience
• number of available experiences (one or two)

Additional new advanced features to adapt your experience to your usage:

• Pause your experience with Pause Mode feature
• Flexible experience that adapts to your usage pattern with FlexPuff feature
• Adjust the Holder battery mode with FlexBattery feature

Compatibility between IQOS ILUMA i PRIME™ and IQOS ILUMA i™ Yes, they are compatible. You can charge your IQOS ILUMA i PRIME™ Holder in IQOS ILUMA i™ Pocket Charger and vice versa. The charging cable and AC Power Adaptor are the same.

Compatibility between IQOS ILUMA™ & IQOS ILUMA i™ devices Yes, they are compatible. You can charge your IQOS ILUMA i™ Holder with IQOS ILUMA™ devices and vice versa (applicable for IQOS ILUMA™ and IQOS ILUMA PRIME™). You can use the charging cable and AC Power Adaptor from IQOS ILUMA™ devices to charge IQOS ILUMA i™ devices. Also, the accessories of IQOS ILUMA are compatible with IQOS ILUMA i™ corresponding devices and vice versa.

Yes, you can use the AC Power Adaptor from the previous generation IQOS™ devices (IQOS™ 3, IQOS 3 DUO™, IQOS 3 MULTI™, IQOS ORIGINALS DUO™ & ONE, IQOS ILUMA™). Required charging cable: type C.

For optimal charging, just ensure that your AC Power Adaptor:

• supplies 10W (5V 2A - 5 Volts; 2 Ampers)
• has the safety certification mark (it is indicated on the power adaptor by CE conformity symbol)

You can check the power information of the AC Power Adaptor on the packaging or on the adaptor itself.

AC Power Adaptor is now sold separately. For safe use and optimal charging, you have three options:

1. use the AC Power Adaptor from the previous IQOS™ devices (IQOS™ 3, IQOS 3 DUO™, IQOS 3 MULTI™, IQOS ORIGINALS DUO™ & ONE, IQOS ILUMA™).
2. purchase it separately in IQOS™ stores or on iqos.com
3. use a 3rd party Certified AC Power Adaptor (5V 2A with the safety certification mark – widely available in major convenience stores)

Regardless the option, ensure that the charging port of the device is clean and does not have dirt, particles, or dust in it.

If you use a 3rd party Certified AC Power Adaptor, please, ensure it:

• supplies 10W (5V 2A - 5 Volts 2 Ampers. Indicated on the packaging on the AC Power Adaptor itself).
• has the safety certification mark (it is indicated on the AC Power Adaptor by PSE conformity symbol)
• is compatible with the IQOS™ cable (type C)
• is not using lower power. It will increase the charging time, may cause unproper charging, malfunction or may pose safety risks.

You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself.

Regardless the option, ensure that the USB port of the device is clean and does not have dirt, particles or dust in it.

Yes, 5V 3A (5 Volts 3 Ampers) can be used to charge IQOS ILUMA i™ devices. Charging current will remain 5V 2A.

For optimal charge with the 3rd party Certified AC Power Adaptor, ensure it:

• supplies 10W (5 Volts and/or 2 Ampers) or above; widely available in major convenience stores
• using lower power will increase the charging time
• has the safety certification mark (it is indicated on the AC Power Adaptor by CE conformity symbol)

You can check the power information of the AC Power Adaptor on the packaging or on the AC Power Adaptor itself.

Over-power AC Power Adaptor can be used (5V 2A or above). They are widely available in major convenience stores. Charging current will remain 5V -2A. Lower-power AC Power Adaptor will result in longer charging time. Power and certification information can be checked on the packaging on the AC Power Adaptor itself.

Available for all IQOS ILUMA i™ devices, FlexPuff is an advanced feature that enables a more flexible experience than before. Depending on the way you puff, FlexPuff adapts to you and may provide 4 extra puffs (on top of approximately 14 puffs) within the +/- 6 min experience. FlexPuff is designed to work with the tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to every experience. No action is required from you since the system analyses your experience automatically.

How it works:
Towards the end of the experience, your device will analyse if the stick is fully consumed or not. If the stick is not fully consumed, 4 extra puffs will be automatically added to your experience, and the Touch Screen will indicate it. Light ring will extend in counterclockwise direction to 9 o’clock position Additional puffs nearly completed.

Available only for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices, Pause Mode is an advanced feature that enables to pause your experience for up to 8 minutes, and resume it.

If you do not re-activate your experience within 8 minutes, the Holder will automatically switch off and the experience will end.

Use Touch Screen to see if Pause Mode is available:

• In Performance Mode, during the first 3 minutes or 8 puffs of the experience.
• In Performance Mode (default setting) for one of the two consecutive uses.

How to use:

1. Swipe down across the entire Touch Screen to pause. A vibration will indicate when the pause starts.
2. During the pause, the LEDs on the Touch Screen will fade out one by one (counter clockwise) from 12pm position as the pause duration count down.
3. If experience is not resumed within 8 minutes, Holder will turn off. 1 vibration will indicate when pause is close to the end.
4. Swipe up across entire Touch Screen to resume the experience. Note that when Pause Mode is activated the experience is limited to 14 puffs (including all puffs before and after the pause).
5. After the experience is resumed, the preheating will take on average 20 seconds – Touch Screen will be showing light completing its round.
6. Vibration and light guide will indicate that the Holder is ready for use.

There are two LED intensity levels of your Touch Screen: ‘High’ and ‘Low’ - for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices. To change the LED intensity, tap five times on the Touch Screen. Your LED intensity level changes in between 100% (High) & 30% (Low).

Available only for IQOS ILUMA i PRIME™ and IQOS ILUMA i™ devices, you can check the number of available experiences by checking the Touch Screen.

Short press on the Touch Screen:

• Two horizontal dashes indicate – 2 available experiences.
• One horizontal dash indicate – 1 available experience.
• One horizontal dash after the 2nd experience indicates that you can have a 3rd experience available.
• Number “0” indicates that your battery is depleted. No experience available. Please, charge your Holder.

The serial number of the device represents a fourteen-character code.
The serial number of the Pocket Charger is placed on the back of the device.
The serial number of the Holder is placed on the surface of the Holder.

1. Turn ON the device - press and hold Pocket Charger Button for 4 seconds, then release; Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
2. Insert Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.
3. Insert the TEREA SMARTCORE STICK™ to the line on the filter until Holder vibrates.
4. Preheating starts automatically (AutoStart), or by swiping up on Touch Screen. Touch Screen will show preheating status (app. 20 sec).
5. 2nd vibration - you can start using.
6. Countdown Light on the Touch Screen will indicate the remaining time of the experience.
7. Nearly Complete - to signal last 30 seconds or last 2 puffs, Holder will vibrate.
8. Remove used SMARTCORE STICK™ and dispose as per Safety Warnings and Instructions.
9. Insert Holder into Pocket Charger to recharge.

Before the first use, fully charge the Pocket Charger with a compatible AC Power Adaptor (5V, 2A, Type C output) and C-type charging cable from an electrical outlet.

A full charge takes approx. 135 min (2h 15 min). You can charge the IQOS ILUMA i PRIME™ Pocket Charger with or without the Holder inserted. It can take up to 10 minutes to fully charge the Holder for the first time (after opening the packaging) or after a long period of inactivity. This is normal. IQOS ILUMA i PRIME™ Pocket Charger does not require a full charge to work, however we recommend to fully charge it before the first use.

To charge your Holder, insert the Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.

To check the charge level of the Pocket Charger, short press the Pocket Charger Button. Status Lights will turn ON to indicate battery level:

• 4 LEDs = more than 75% charged
• 1 LED = less than 25%.
• 1 LED orange triple blink = battery depleted. Need to charge.

To check the Holder Status - tilt Holder towards you or short press the Touch Screen. Holder Status Lights will show Holder battery level.

If the battery is depleted, the Touch Screen will show the sign as below (zero inside the light ring and no lights on the light ring)

To reset your IQOS ILUMA i PRIME™, place the Holder in the Pocket Charger and press the Pocket Charger Button for 10 seconds. All Status Lights will turn OFF, blink twice, and turn ON to confirm a RESET.

The serial number of the device represents a fourteen-character code. The serial number of the Pocket Charger is placed on the back of the device, when you remove the door. The serial number of the Holder is placed on the surface of the Holder.

1. Turn on the device - press and hold Pocket Charger Button for 4 seconds, then release; Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
2. Insert Holder into Pocket Charger, and close Door to charge. Holder Status Light will show Holder battery level.
3. Insert TEREA SMARTCORE STICK™ to line on filter until Holder vibrates.
4. Preheating starts automatically (AutoStart), or, by swiping up on Touch Screen. Touch Screen will show preheating status (app. 20 sec).
5. 2nd vibration - you can start using.
6. Countdown Light on the Touch Screen will indicate the remaining time of the experience.
7. Nearly Complete - to signal last 30 seconds or last 2 puffs, Holder will vibrate.
8. Remove used SMARTCORE STICK™ and dispose as per Safety Warnings and Instructions.
9. Insert Holder into Pocket Charger to recharge.

Before the first use, fully charge the Pocket Charger with a compatible AC Power Adaptor (5V, 2A, Type C output) and C-type charging cable from an electrical outlet. A full charge takes approx. 135 min (2h 15 min). You can charge the IQOS ILUMA i™ Pocket Charger with or without the Holder inserted. It can take up to 10 minutes to fully charge the Holder for the first time (after opening the packaging) or after a long period of inactivity. This is normal. IQOS ILUMA i™ Pocket Charger does not require a full charge to work, however we recommend to fully charge it before the first use.

To charge your Holder, insert the Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.

To check the charge level of the Pocket Charger, short press the Pocket Charger Button. Status Lights will turn ON to indicate battery level:

• 4 LEDs = more than 75% charged
• 1 LED = less than 25%.
• 1 LED orange triple blink = battery depleted. Need to charge.

To check the Holder Status - tilt Holder towards you or short press the Touch Screen. Holder Status Lights will show Holder battery level. If the battery is depleted, the Touch Screen will show the sign as below (zero inside the light ring and no lights on the light ring)

To reset your IQOS ILUMA i™, place the Holder in the Pocket Charger and press the Pocket Charger Button for 10 seconds. All Status Lights will turn OFF, blink twice, and turn ON to confirm a RESET.

If you have not used the device for a long period of time, first, try to charge it to ensure it can function. Please, ensure there is no visible damage before use. In case you notice any malfunctioning during the use of the product, please stop using the device.

When you start charging the battery after a long period of inactivity, i.e. when your battery is completely depleted, the charging lights may not appear after up to 10 minutes. This is a normal process.

If you see the unusual screen indication, this may indicate one of the below. Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™.

Screen: 2 vertical lines (one at the top, one at the bottom) alternating side 3x
Issue: Device is out of operating temperatures range
Action: Bring the device to the optimal temperature range (0 – 40°C)

Screen: One or two horizontal lines blinking 8x
Issue: Battery End of Life; One or both experiences permanently lost
Action: Eligibility replacement check

Screen: Letter “E” flashing 3x
Issue: Proximity to magnet affecting device / Device malfunction / Firmware update failed or interrupted
Action: Reset the device

Screen: Number “0” flashing 3x
Issue: Low battery
Action: Charge the Holder by inserting it in a charged Pocket Charger

Screen: no lights
Issue: Holder OFF / Holder discharged / Contacts dirty / broken Holder
Action: switch on the Holder, charge it or clean it. In case of broken Holder, please, contact us or visit the nearest IQOS Store for assistance.

Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™. The issue may come from various reasons.
Please, check the following:

1. Your device may be in the Eco Mode (FlexBattery feature):
   1. In Eco Mode, your Holder will be set for a single use only, lasting up to 6 minutes.
   2. In Eco Mode, the Holder will always show one horizontal line (when fully charged).
2. Discharged Holder:
   1. The Pocket Charger should be sufficiently charged (at least one solid white light) to allow full charge of the Holder.
   2. Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white.
3. Dirty contacts:
   1. Clean the contacts on the Holder and on the Pocket Charger (the place where the Holder gets in contact with the Pocket Charger)
4. Out of optimal temperature range:
   1. The operating temperature range for the IQOS ILUMA i™ devices is 0°C - 40°
   2. If used outside of its operating range, an experience could be interrupted or not starting.
   3. Bring the device to the optimal temperature range.
5. Battery degraded:
   1. If the lights blink 8 times during the experience after 12 months since the purchase – normal battery degrading situation.
   2. If the lights blink 8 times during the experience before 12 months since the purchase – eligibility replacement check.
6. Humid sticks:
   1. If the TEREA SMARTCORE STICKS™ are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
   2. To store your SMARTCORE STICKS™ in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions.

Applicable only to IQOS ILUMA i PRIME™ & IQOS ILUMA i™. This issue may come from various reasons:

1. You are using Pause feature in Performance Mode:
   1. With a fully charged Holder, you can have the 3rd consecutive experience in Performance Mode (FlexBattery feature) if you do not use the Pause for the first two experiences.
   2. If you use the Pause, the device will only deliver 2 consecutive uses.
2. Holder is not fully charged:
   1. Charge your Holder by placing it in a charged Pocket Charger.
   2. Note that the Touch Screen will not show 3rd available experience even if the Holder is fully charged and the experience is available.
3. Device is outside the optimal temperature range:
   1. If the Holder is used outside the optimal temperature range (0°C - 40°C), the device may need to use more energy per use. This may discharge the battery more rapidly.
   2. Bring the device to the optimal temperature range.
4. Humid sticks:
   1. If the TEREA SMARTCORE STICK™ are humid, the device may need to use more energy per use. This may discharge the battery more rapidly.
   2. To store your SMARTCORE STICK™ in the optimal conditions, keep them in a closed pack and do not expose to humidity or humid weather conditions.
5. Battery degradation:
   1. The battery degradation may happen over time as for any other electronic device.
   2. In this case, the replacement is not covered by the warranty.

There may be several reasons for this issue

1. Incorrect stick:
   1. The device is designed to only work with SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
2. Incorrect insertion of the stick & usage:
   1. Ensure you insert your TEREA SMARTOCRE STICK™ the right way.
   2. Insert the TEREA SMARTCORE STICK™ to the line on the filter with coloured part facing outside.
   3. Ensure you allow the pre-heating of the stick and you do not pull it out or move during the experience.
3. Device is outside the optimal temperature range:
   1. If the Holder is used outside the optimal temperature range (0°C - 40°C), the device may need to use more energy. This may discharge the battery more rapidly.
   2. Bring the device to the optimal temperature range.
4. Pause Mode activated by error (applicable for IQOS ILUMA i PRIME™ & IQOS ILUMA i™)
   1. If you accidentally swiped down across the entire Touch Screen, you activated the Pause Mode. The experience will temporarily stop. If the experience is not resumed within 8 mins, the experience will end.
5. Dirt or objects in the heating chamber: check the heating chamber for broken sticks or other debris or objects. Do not insert any sharp objects in the heating chamber to avoid damaging your device.

Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™.
Please, check the following as a possible cause of this issue:

• Pause is already used: Pause Mode is only available for one of the first two experiences delivered by a fully charged Holder (Performance Mode).
• Too late in the experience: Pause Mode is only available within the first 3 minutes or 8 puffs of the experience. If you try to active the Pause Mode outside this range, it will not be available.
• Right gesture: the right gesture to activate Pause Mode is to swipe across the entire Touch Screen. This was done to avoid unintentional activation of Pause Mode.
• Battery degradation: Eligibility replacement check as per Fault Tree.

FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to all adult consumers and/or experiences.
You may face issues with FlexPuff if:

• Pause is activated: ensure Pause is not activated during the experience (swipe down across the Touch Screen) as this would prevent FlexPuff from being activated.
• If you take large puffs, FlexPuff is unlikely to be activated as a lot of aerosol is used during the experience.

If extra puffs are granted, it is indicated on the Touch Screen by the light going around the ring. The ring will then extend counter clockwise towards the end of the experience.

FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to all adult consumers and/or experiences.
FlexPuff may not be activated because of one of the following reasons:

• Incorrect stick: The device is designed to only work with SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
• Incorrect stick insertion: ensure you insert your SMARTOCRE STICK™ the right way. Insert the SMARTCORE STICK™ to the line on the filter with filter facing outside.
• Dirt or objects in the heating chamber: check the heating chamber for broken sticks or other debris or objects. Do not insert any sharp objects in the heating chamber to avoid damaging your device.
• Device malfunction: Reset your device. If has not resolved the issue, please, contact us or visit the nearest IQOS™ Store for assistance.

By default, on a new device, the AutoStart is activated. You can also swipe your finger up from the bottom to the top of the screen to manually start the experience. Ensure your device is turned on.
If you experience difficulties starting your experience automatically upon stick insertion, check the following:

Discharged Holder:

• The Pocket Charger should be sufficiently charged (at least one solid white light) to allow full charge of the Holder.
• Place the Holder in a charged Pocket Charger and leave it charging until the two Holder’s lights on the Pocket Charger turn solid white.

Device is outside the optimal temperature range:

• The operating temperature range for IQOS ILUMA i devices is 0°C - 40°C. If used outside this operating range, an experience could be interrupted or not starting.
• Bring the device to the optimal temperature range.

Incorrect stick or incorrect stick insertion:

• The device is designed to only work with TEREA SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
• Ensure that the TEREA SMARTCORE STICK™ is fully inserted (approximately up to the line)

To confirm that the experience has started, the device will vibrate, and the ring will slowly appear from the bottom of the screen until fully closing.

By default, on a new device, the AutoStart is activated. Preheating should start automatically (AutoStart), or, by pressing the Button for 1 second.
If you experience difficulties starting your experience automatically upon stick insertion, check the following:

Discharged device:

• The device should be sufficiently charged (at least one solid white light).
• Charge the device with the compatible charging cable and AC Power Adaptor.
• If fully discharged, the device lights may take a few seconds before turning on..
• A full charge takes approximately 90min. The 4 lights will turn solid white and then turn off when fully charged.

Device is outside the optimal temperature range:

• The operating temperature range for the IQOS ILUMA i™ devices is 0°C - 40°C. If used outside of its operating range, an experience could be interrupted or not starting.
• Bring the device to the optimal temperature range.

Incorrect stick or incorrect stick insertion:

• The device is designed to only work with SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
• Ensure that the SMARTCORE STICK™ is fully inserted (approximately up to the line).

To confirm that the experience has started, the device will vibrate.

Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™.
If you experience difficulties using the Touch Screen, check the following:

• You are not using gloves
• Your fingers are clean and dry
• The screen is not broken or cracked
• The screen is clean and dry

If there are no lights on the screen, check if:

• Your Holder is ON
• Your Holder is charged
• Your Holder has not been damaged

If there are lights on the screen, perform a reset.

If physical damage and the above steps did not resolve the issue, please, contact us or visit the nearest IQOS Store for assistance.

Applicable only for IQOS ILUMA i PRIME™ & IQOS ILUMA i™. This is a normal situation and may be due to the fact that you use the Performance Mode (FlexBattery feature). In this case, your device may deliver up to 3 consecutive uses without the Pause.

The duration of this voluntary warranty is 24 months from the date of purchase of IQOS ILUMA i™ device (Pocket Charger and Holder) if device registered to your account within the first 30 days of purchase.

Such warranty extends to repair or replacement of the Holder and/or charger of IQOS ILUMA i™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.

The voluntary warranty does not cover electronic acessories, power adaptor, charging cable.

If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. To the extent permitted by local law, the replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.

The voluntary warranty is provided in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.

For more details, please refer to the voluntary warranty in your IQOS ILUMA i™ kit. Products with expired warranty are excluded from the warranty service.

Yes, they are. We offer the 24 month voluntary warranty on the device from the date of purchase if device registered to your account within the first 30 days of purchase.