Troubleshoot
your IQOS
ILUMA i ONE

ILUMA i ONE

Lights on device on short button, but unable to charge.

Are the lights ON, but the device is not charging? Then the charging ports might need to be cleaned.
  1. Unplug the device and ensure the charging ports on both the device and the charging cable are dry and clean from contamination.
  2. Charge your device by using compatible AC power adaptor (sold separately) and cable for approximately 90 min, for full charge. 4 lights will turn solid white and then turn off when it is fully charged. If the device is fully discharged, the light might take few seconds before turning ON.
  3. In case the lights on the device are on, but unable still to charge, try to perform a reset. Press and hold down the ON/OFF button on the device for 10 seconds continuously. RESET is confirmed when status lights fade in, blink twice fast, ramp up and then the current device charge level will be shown.
Find out how to resolve other IQOS ILUMA i ONE charging issues.

Visit our Self-diagnostics to get the support you need.
ILUMA i ONE

FlexPuff* not working​

FlexPuff activation and number of puffs depend on individual usage patterns.​

Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff.​

Thus, the extended experience might not apply to all adult consumers and/or experiences.​

When Pause is used FlexPuff cannot be activated.​

If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used still within up to 6min experience duration.​

Visit our Self-diagnostics to get the support you need.​

*FlexPuff activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.​

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IQOS ILUMA is designed to be used only with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with IQOS devices of previous generations, as this may cause damage to your device. Do not ingest or disassemble TEREA sticks. This product contains a sharp metal part that can cause serious injury if swallowed. Keep out of reach of children. See Important information.

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