Care you can count on.
Privileges for you.
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We’re by your side as you take the next step on your journey with IQOS.
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Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
Support via live chat
Experience one-to-one support as you get started with your device through a live chat with an IQOS Expert.
Troubleshooting
Easy steps for you to fast-track fixing your device.
International assistance
Here for you, when you're abroad.
Got a question?
Find the answer in our FAQs
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Want to chat?
IQOS support is here for you at your fingertips.