Care you can count on.
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Iqos

We’re by your side as you take the next step on your journey with IQOS.

Get support

Care you can count on

Get support

Care you can count on

Create an IQOS account, register your device, unlock your extended care and support.

Register now
IQOS
get support

Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Support via live chat

Experience one-to-one support as you get started with your device through a live chat with an IQOS Expert.

Troubleshooting

Easy steps for you to fast-track fixing your device.

International assistance

Here for you, when you're abroad.

Help when you need it

Got a question?
Find the answer in our FAQs

See FAQs

Want to chat?

IQOS support is here for you at your fingertips.

Store locator

Store locator

Find a local IQOS selling store with the store locator

E-mail

E-mail

Send your questions, and they'll be answered shortly.

Facebook

Facebook

Visit the IQOS Facebook page.
Saturday to Thursday
9.00 - 19.00

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Twitter

Get in touch with IQOS support on Twitter.
Saturday to Thursday
9.00 - 19.00

YouTube

YouTube

Visit the IQOS Customer Care channel

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.

You can reach us during our hours of service Saturday to Thursday 11 am to 5 pm and 8:30 pm to 12:30 am, and we will be more than happy to assist you.