International Assistance Service

Care where you are

A gold IQOS DUO device on an orange copybook

With you wherever
you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or traveling for work , IQOS support is only a click away.

A gold IQOS DUO and a mobile on a couch

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, a replacement will be arranged for you*. 

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Gold IQOS Duo out of its packaging on a wooden table

Available in over 50 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers over 50 countries across five continents. 

Gold IQOS DUO in its packaging on a blue table

There for you
as you travel

Your device might already be registered , but if it’s not, register here to benefit from the international assistance service, when you're away.

Register
Gold IQOS DUO on a laptop

Something we haven’t covered?

There are several ways you can reach out for support.

IQOS Call Centre

Call our Infoline

Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!

800-06756
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Connect on Facebook

Feel free to message with any questions and get them answered.
Saturday to Thursday:
8.00 - 18.00

IQOS Facebook Page
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Send a tweet

Tweet your questions to get them answered.
Saturday to Thursday:
8.00 - 18.00

Tweet IQOS
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Send an email

Send your questions, they'll be answered shortly.

Email IQOS
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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQs
Youtube

Youtube

Visit the IQOS Customer Care channel

IQOS Youtube channel

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.