Your IQOS comes with care you can count on.
Experience all-round support from the moment you choose IQOS. With expert guidance, from how to get started to fully mastering using or troubleshooting your device, we’re providing everything you need to keep experiencing your IQOS moments worry-free. And because accidents happen, you can also benefit from our replacement service* while enjoying extended care and support - just make sure you register your IQOS device to be able to benefit from these services.
Find out where you can get care you can count on from IQOS:
Personal expert guidanceGet tips and support to help make your switch to IQOS effortless or ask our IQOS Experts any questions you have on IQOS products or HEETS.
IQOS Experts are available through live chat, or in person at our IQOS stores. See store locator.
Digital diagnosis for your device
Sometimes a quick fix is all it takes, try our easy troubleshooting options to get your device up and running again in a few easy steps.
It will give you the answers you need in no time.
Free device replacement*
If your IQOS is accidentally damaged, you don’t have to be left without it. Visit one of the following stores to troubleshoot your device and collect your replacement device* if eligible. Instant replacement is available at our IQOS corners:
- Al Jazira Zinj
- Arab Vape Juffair
Need support while abroad?
Our international support helpline is on hand to answer your questions, help you fix your device or direct you to the nearest IQOS selling store for more support1, so whether you’re going on holiday or on a business trip, we’re only a call away*.
We continue to expand our range of services and locations to support you. Stay tuned for more!
1Service options, IQOS device and its components’ availability, response and delivery times may vary according to the country.
*Terms and conditions apply.