First steps to start with your IQOS ILUMA PRIME
Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips
IQOS Expert support for IQOS ILUMA PRIME
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA PRIME
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Accidental Damage Coverage for your IQOS ILUMA PRIME
If you accidentally damage your IQOS ILUMA PRIME device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.
Something we haven’t covered?
There are several ways you can reach out for support.
Call our Infoline
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
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Feel free to message with any questions and get them answered.
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Tweet your questions to get them answered.
Saturday to Thursday:
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Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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