First steps with your IQOS ILUMA ONE
Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips
IQOS Expert support for ILUMA
Start your IQOS experience by getting support from an IQOS Expert through a live chat.
Self-diagnose your IQOS ILUMA ONE
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.
Accidental Damage Coverage for your IQOS ILUMA ONE
If you accidentally damage your IQOS ILUMA device and you are eligible, we’ll replace it for free* so you can continue your IQOS moments.
*Terms and conditions apply
Something we haven’t covered?
There are several ways you can reach out for support.
Call our Infoline
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Saturday to Thursday
9:00 - 19:00
Connect on Facebook
Feel free to message with any questions and get them answered.
Saturday to Thursday:
9.00 - 19.00
Send a tweet
Tweet your questions to get them answered.
Saturday to Thursday:
9.00 - 19.00
Send an email
Send your questions, they'll be answered shortly.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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Visit the IQOS Customer Care channel
