First steps
Learn how to use your IQOS ILUMA i PRIME device and find quick tips.
FAQs
Find a response to your most common questions.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Something we haven’t covered?
There are several ways you can reach out for support.
Call our Infoline
Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Saturday to Thursday
9:00 - 19:00
Connect on Facebook
Feel free to message with any questions and get them answered.
Saturday to Thursday:
9.00 - 19.00
Send a tweet
Tweet your questions to get them answered.
Saturday to Thursday:
9.00 - 19.00
Send an email
Send your questions, they'll be answered shortly.
No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Youtube
Visit the IQOS Customer Care channel
