Get support from IQOS Experts.

A helping hand in getting to know IQOS by connecting with an IQOS Expert through a live chat.

IQOS packaging on a glass table

A little help to get you started

Discover the difference an IQOS expert can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, IQOS Experts are here to guide you and help you take the next step on your switching journey.

A gold IQOS device out of his packaging, accessories and a mobile on a table

Ready to make the switch?

Remember you won’t be alone. Your IQOS expert can help you get started. All it takes is a click.

A gold IQOS, a mobile and a cup of coffee on a wooden table.

Something we haven’t covered?

There are several ways you can reach out for support.

IQOS Call Centre

Call our Infoline

Call our Infoline for more timely and specific answers to your questions. We look forward to helping you!
Saturday to Thursday 8:00-18:00

800-06756
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Connect on Facebook

Feel free to message with any questions and get them answered.
Saturday to Thursday:
8.00 - 18.00

IQOS Facebook Page
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Send a tweet

Tweet your questions to get them answered.
Saturday to Thursday:
8.00 - 18.00

Tweet IQOS
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Send an email

Send your questions, they'll be answered shortly.

Email IQOS
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No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQs
Youtube

Youtube

Visit the IQOS Customer Care channel

IQOS Youtube channel

Split your purchase into equal monthly installments

Sounds good? Just select Tabby at checkout.